Terms and Conditions

Terms and Conditions

Last updated: July 2026

Please read these Terms and Conditions carefully before using the orlaethelabel.com website operated by Orlae The Label.

1. Acceptance of Terms

By accessing and placing an order with Orlae The Label, you confirm that you are in agreement with and bound by these terms and conditions. These terms apply to the entire website and any email or other type of communication between you and Orlae The Label.

2. Products

We reserve the right to modify or discontinue any product at any time without notice. All products are subject to availability. We shall not be liable to you or any third party for any modification, suspension, or discontinuance of products.

3. Pricing

All prices are listed in GBP (£) and are inclusive of VAT where applicable. We reserve the right to change prices at any time without notice. In the event of a pricing error, we reserve the right to cancel any orders placed at the incorrect price.

4. Orders and Payment

By placing an order, you are making an offer to purchase a product. We reserve the right to accept or decline your order for any reason. Payment must be received in full before your order is dispatched. We accept major credit and debit cards and other payment methods as displayed at checkout.

5. Customised and Personalised Items

Customised or personalised items are made to order and cannot be returned or exchanged unless they are faulty or not as described. Please ensure all customisation details are correct before placing your order.

6. Shipping and Delivery

We aim to dispatch orders within the timeframe stated on the product page. Delivery times are estimates and cannot be guaranteed. Orlae The Label is not responsible for delays caused by customs, postal services, or other factors outside our control.

7. Returns and Refunds

We want you to be completely satisfied with your purchase. If you are not happy with your order, please contact us within 14 days of receipt. Items must be returned in their original condition and packaging. 

8. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, and product designs, is the property of Orlae The Label and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use any content without our prior written consent.

9. Limitation of Liability

To the fullest extent permitted by law, Orlae The Label shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products.

10. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to Terms

We reserve the right to update these Terms and Conditions at any time. Changes will be posted on this page with an updated date. Your continued use of the website following any changes constitutes your acceptance of the new terms.

12. Contact Us

If you have any questions about these Terms and Conditions, please contact us at info@orlaethelabel.com.